Terms, Conditions & Privacy Policy

 

General Terms and Conditions

Last updated: May 30, 2019

These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with https://minigrowbox.com website (the “Service”) operated by Thingking B.V., here after called “Minigrow” (“us”, “we”, or “our”).

Please read these Terms and Conditions carefully before using the Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Purchases

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

This website and our products are intended for people 18 years and older. No sales to minors, only adults. Keep all Minigrow products out of the reach of children.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Minigrow.

Minigrow has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Minigrow shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Netherlands, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Minigrow is based in the Netherlands and will follow the rules of Dutch law. In some countries or states, it is forbidden to import certain products. If you want to order our products, check your local (customs) rules and laws. Minigrow does not accept any liability for violating local (customs) rules and laws. We ship our products with the consideration that they will not be used by third parties in violation of the law. Minigrow does not want to encourage anyone to break the law. We want to make sure that everyone who buys our products is responsible for their future promotions. Minigrow does not accept any liability in this regard.

 

Minigrow cannot be held liable for damage caused by incorrect or illegal use of the purchased products. Minigrow can also not be held responsible if the ordered products are taken by customs because the rules or laws of your country or state have been broken. In that case you cannot demand a refund of your money.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

General

By using this website and ordering at Minigrow, you indicate that you understand the following conditions and agree with the conditions:  By using this website and placing an order at Minigrow (www.minigrowbox.com) you declare that you are at least 18 years old. This website, with all its content, is exclusively intended for consenting adults. 
By placing an order at Minigrow you accept all responsibilities with regard to the legality and legality of the products that are sent to you.  We cannot and will not make statements about the legal status of a product in another country, because it is impossible for us to keep pace with the ever-changing legislation in each country. We have no information or cannot make any statements about the legal status of a product in your country. The list of countries for which shipping is limited is displayed on every product page and should be considered as non-exhaustive; no claims can be made based on this information. You accept the responsibility to inform yourself about your local laws, import and custom regulations for ordering and hereby declare that the import into the country of the ordered products is legal. We also want to discourage the illegal use of our products. We strongly recommend that you consult a lawyer if you have any doubts.  Minigrow makes no claim that the information and products on the website are suitable or legal outside the Netherlands. All information provided by Minigrow, via this website, links to or from other websites or by its employees via telephone, e-mail or other communication is purely for educational and informational purposes. This should never be construed as a recommendation to take specific action. Use of the information for illegal activities is at your own risk. Minigrow does not guarantee that the information on the website is up-to-date or accurate.  The website may not be opened, viewed or otherwise received in a country or location where this is or may be considered a violation of the law or customs regulations

Guarantee, Returns and Refunds Policy

Thank you for shopping at www.minigrowbox.com. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 14 days of the original purchase of the product.

To be eligible for a return, please make sure that:

  •  The product was purchased in the last 14 days
  •  The product is in its original packaging
  •  The product and/or it’s packaging isn’t used or damaged
  •  You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

By email: info@minigrowbox.com

Send the product with its original packing and the receipt or proof of purchase, to:

Thingking B.V., Hamseweg 54B, 3828AE, Hoogland, The Netherlands

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable. From the EU, assume that shipping costs can add up to Euro 100, but may be higher. 

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Minigrow.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Guarantee

The Minigrowbox should work correctly. If this is not the case, we will help you out. You have 2 years of guarantee within Europe according to the European law. 

Although we very much take care of the quality of Minigrowbox and the quality of the components, It might happen that there are minor issues which do not decrease the Minigrowbox functionality. Examples are a small scratch or unregularity on the surface of the (inside) of the Minigrowbox. 

You might not be entitled to a refund or guarantee if the problem is minor, such as minor scratches or unregularities as result of the production or delivery.

Also, it might happen that some colors, parts are a different that shown on our website since it might be that we have to use alternative parts or components from other vendors for whatever reason.

If anything doesn’t work correctly, we will apply the following repair & replace process:

1.    We will ask you for a detailed description about the failure so that we have the information to determine how to offer a solution. 

2.    In this first ‘problem identification’, we may ask you to detach parts of the Minigrowbox, like the Control unit or the LED panel.

3.    Once we have determined where the problem is, we will either repair the part after you have sent it to us, or send you a new part. The choice is solely for Minigrow to make.

4.    If anything doesn’t work because of a software problem of electronics hardware issue, we might ask you to perform one of the following actions:

a.    If it is a hardware related issue; detach the suspected part and send it to us (e.g. the control unit with display or the LEDPanel). We will then repair or send you a new component that you are supposed to place back yourself in the Minigrowbox. We will provide the necessary instructions if needed.

b.    If it is a software related issue, we will provide a software upgrade that you need to update the software with a working version. A software update you might need an SD Card or Windows PC to perform the update process, which we assume is your responsibility. Of course, we will provide the necessary instructions in case that is needed.

5.    We will not be obliged to send replacement parts during the time it will take to repair or update the issue.

The guarantee covers non-working functionality. All guarantee is void if you make changes yourself or if you use the Minigrowbox not according to the purposes as described in the Manual.

 

Privacy Policy

Minigrow (“us”, “we”, or “our”) operates the www.website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.minigrowbox.com

Definitions

Service

Service is the www.minigrowbox.com website operated by Minigrow

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)

Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

·      Email address

·      First name and last name

·      Phone number

·      Address, State, Province, ZIP/Postal code, City

·      Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

·      Session Cookies. We use Session Cookies to operate our Service.

·      Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

·      Security Cookies. We use Security Cookies for security purposes.

Use of Data

Minigrow uses the collected data for various purposes:

·      To provide and maintain our Service

·      To notify you about changes to our Service

·      To allow you to participate in interactive features of our Service when you choose to do so

·      To provide customer support

·      To gather analysis or valuable information so that we can improve our Service

·      To monitor the usage of our Service

·      To detect, prevent and address technical issues

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Minigrow legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Minigrow may process your Personal Data because:

·      We need to perform a contract with you

·      You have given us permission to do so

·      The processing is in our legitimate interests and it’s not overridden by your rights

·      For payment processing purposes

·      To comply with the law

Retention of Data

Minigrow will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Minigrow will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Netherlands and choose to provide information to us, please note that we transfer the data, including Personal Data, to Netherlands and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Minigrow will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Legal Requirements

Minigrow may disclose your Personal Data in the good faith belief that such action is necessary to:

·      To comply with a legal obligation

·      To protect and defend the rights or property of Minigrow

·      To prevent or investigate possible wrongdoing in connection with the Service

·      To protect the personal safety of users of the Service or the public

·      To protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Minigrow aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

The right to object. You have the right to object to our processing of your Personal Data.

The right of restriction. You have the right to request that we restrict the processing of your personal information.

The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

The right to withdraw consent. You also have the right to withdraw your consent at any time where Minigrow relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

PayPal or Mollie

Their Privacy Policy can be viewed for Paypal at https://www.paypal.com/webapps/mpp/ua/privacy-full

For Mollie, the Privacy Policy can be viewed at https://www.mollie.com/en/privacy

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this General Terms & Conditions, the Return and Refunds Policy or the Privacy Policy, please contact usat info@minigrowbox.comor write a letter to: Minigrow, t.a.v. Customer Service, Hamseweg 54B, 3828AE Hoogland, The Netherlands.